Mitel 3300 Controller
Mitel® 3300 Integrated Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 30-60,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless gateway. Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX's, protecting existing investments while delivering all the advantages of a converged infrastructure.
Mitel SX-200 ICP
To be competitive, your hotel needs to continually improve customer service, increase employee productivity, and reduce the cost of doing business. The Mitel SX-200® Integrated Communications Platform provides the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP. It is the system you need now with flexibility to add functionality as your requirements change.
Mitel Superconsole 1000 attendant consoles are feature-rich and user friendly. The intuitive user interface and ergonomic design allow operators to efficiently handle calls and answer the front desk and customer service needs of any business.
From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital, and IP phones, consoles, conference units and peripherals. Building on a legacy of success at the desktop Mitel phones combine the ergonomics, feature-richness, and voice quality users expect.
Contact Center Management
The cost of deploying sophisticated contact center management solutions is a barrier for contact centers, regardless of their size. Customers, both internal and external, expect agents to be responsive and will accept nothing less than the highest quality of service. As a result, contact centers require a solution that is easily and efficiently implemented, and provides supervisors with integrated tools for managing, reporting and forecasting contact center performance. Effective contact center management means that the right resources are in the right place at the right time to handle an accurately forecasted workload at the desired level of service.
The Mitel Teleworker Solution enables businesses of all sizes to easily enjoy the benefits of teleworking through a low-cost, plug and work solution that extends the corporate network to virtually any location. Businesses can now benefit from reduced overhead and increased employee retention while users can be more flexible and productive in how they work. The Teleworker Solution is easily implemented using a standard Mitel 5020/5220 IP phone and any of the following Mitel communications platforms: 3100 Integrated Communications Platform, 3300 Integrated Communications Platform, or SX-200 with IP Node.