Hotel Guest Support / Internet Help Desk

Positive Guest Experience
Your guests deserve the BEST internet guest support while enjoying their stay at your property. While most hospitality services offer a plug and play system, some guests will still require assistance in connecting. If a guest is having issues connecting to the internet, they can call our toll free 800 number anytime, day or night to receive a qualified, friendly helpdesk representative to help them resolve their issues and make sure they are connected to the internet. A variety of different settings and user errors can prevent a guest from having a positive internet experience at your property and by offering them a fast and friendly Internet Help Desk Support Team your hotel guests will become "happy customers". MTS is committed to providing reliable 24-hour internet support to keep your guests happy, improve your guest scores and maintain loyal customers who will return again and again.

About MTS HSIA Guest Support


• U.S. based call center, ready to resolve any issue 24 / 7 / 365.
• Proven track record of improving guest scores.
• With our average time to answer under 60 seconds, callers do not sit on hold.
• Fully web based customer portal to view help desk stats.
• Comprehensive reporting tools including: Call Reasons & Problem trend reports.
• A 3 tier support system offering the highest level of customer service.
• Network device monitoring

Contact MTS today for more information about our Help Desk service.

Hotel Guest Support & Custom Guest Portals

Many of our current support clients have also added the Custom Guest Portal to their accounts. The Custom Guest Port helps increase revenue and can offset the cost of help desk support.

To improve the guest experience and drive revenue to the hotel franchisee, MTS has developed a portal unlike any other in the hotel industry. This portal page is designed to be the landing page for every guest logging onto the hotels network. Our portal is designed to promote your hotel and help you sell more rooms and amenities. With an easy to use, totally customizable portal, you can advertise your hotel and amenities which can be modified by anyone at anytime. Let guests know of current daily specials or advertise special arrangements with nearby businesses. The MTS portal can be modified as much or as little as you want. You can setup different portals seasonally or for each day of the week focused on business or pleasure travelers. There is no need to know HTML or any special code to modify your guest's custom portal page. MTS has also built convenient tools for guests such as our reservations, airline, local map, and weather tools. We have now provided the hotel a tool to help generate additional revenue by promoting from within.

Contact MTS today for a