MTS HSIA Guest Help Desk Support

Positive Guest Experience
Your guests deserve the BEST internet support while enjoying their stay at your property. While most hospitality services offer a plug and play system, some guests will still require assistance in connecting. If a guest is having issues connecting to the internet, they can call our toll free 800 number anytime, day or night to receive a qualified, friendly helpdesk representative to help them resolve their issues and make sure they are connected to the internet. A variety of different settings and user errors can prevent a guest from having a positive internet experience at your property and by offering them a fast and friendly Internet Help Desk Support Team your hotel guests will become "happy customers". MTS is committed to providing reliable 24-hour internet support to keep your guests happy, improve your guest scores and maintain loyal customers who will return again and again.

The Facts


• U.S. based call center, ready to resolve any issue 24 / 7 / 365.
• Proven track record of improving guest scores.
• With our average time to answer under 90 seconds, callers do not sit on hold.
• Fully web based customer portal to view helpdesk stats.
• Comprehensive reporting tools including: Call Reasons & Problem trend reports.
• A 3 tier support system offering the highest level of customer service.

Contact MTS today for more information about our Help Desk service.