Professional Services


GUEST
SUPPORT

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NOC
SERVICES

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MANAGED
SERVICES

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ENGINEERING &
DEPLOYMENT

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GUEST SUPPORT

How we work

OUR MULTI-TIER SUPPORT STRUCTURE PROVIDES ASSISTANCE FROM BASIC WALK-THROUGHS TO ADVANCED TROUBLESHOOTING.

Every day our skilled team provides support for hundreds of thousands of guests and millions of devices. Contact us today to see how we can provide outstanding technical support to you and your guests.

US-BASED CALL CENTER

24X7 LIVE SUPPORT

AVERAGE HOLD TIME: UNDER 60 SECONDS

3 TIER SUPPORT STRUCTURE

NOC SERVICES

WE ARE WATCHING YOUR NETWORK AROUND THE CLOCK. WITH DEVICE MONITORING AND ALERTING, OUR PROACTIVE NOC TEAM HAS YOUR BACK.

Every IP device can be proactively monitored to ensure uptime so you can focus on your business.

infrastructure monitoring

With managed services, MTS monitors all Infrastructures we deploy. Regardless if it's voice, data, or video, MTS strives to keep your networks working 24 x 7

bandwidth optimization

MTS maximizes bandwidth and uses Layer optimization to ensure you are in control.

network security

Having a secure network is critical to take care of your business. MTS ensures systems are secure using various best practice security options.

proactive alerts

Our team and proprietary systems are constantly scanning for devices or networks that have challenges to take action and resolve.

alert & outage redemdiation

MTS is notified within seconds of a down device and our team is prepared to react quickly. From remote assistance to nationwide truck rolls, MTS is always ready

comprehensive reporting

With developers on staff, MTS creates customer reports to better analyze data to improve how we take care of customers.

SMART CHECK


MTS's proprietary SMARTCHECK system constantly scans, looking for network challenges based on metrics provided by MTS. We display the data to our teams in a method that makes it easier to support our customers. Having MTS dedicated to taking care of your network increases the probability of maximum uptime and performance.

Network monitoring
Powerful network monitoring, reporting and alerting tool.

Bandwidth reporting
MTS maximizes bandwidth and uses Layer optimization to ensure you use bandwidth how you want to.
Proactive alerts & action
Our team and proprietary systems are constantly scanning for devices or networks that have challenges to take action and resolve.

MULITIPLE COVERAGE OPTIONS

OUR PBX MANAGED SERVICE PLANS FIT EVERY BUDGET. REST ASSURED KNOWING YOUR EQUIPMENT AND SERVICE NEEDS ARE COVERED.

Below is a list of some options in our managed service plans. Contact us for the complete list and details.

MTS express labor

Express labor provides 24/7 access to a trained MTS technician for all PBX-related issues. PBX issues will be resolved via telephone or IP connectivity.

mts EXpress hardware

Express Hardware provides 24/7 replacement to any failed PBX component covered under the plan. Most common equipment covered are PBX cards, power supplies, hard drives, front desk consoles, and administration telephones.

mts COMPLETE

MTS can offer managed service plans that cover parts and labor. For one fixed cost, MTS handles all of your systems.

ENGINEERING & DEPLOYMENT

MTS

OUR HIGHLY SKILLED TECHNICAL TEAM CAN DESIGN, CONFIGURE, AND INSTALL A MULTITUDE OF TECHNOLOGY PRODUCTS TO FIT YOUR NEEDS.

MTS

WIRELESS

SITE SURVEY

- WIFI analyzer tools
- Thousands of surveys completed
- Nationwide truck-rolls
- Survey any size building
- Knowledgeable Field Technicians

NETWORK

ENGINEERING

- Best Practices
- Certified Technicians and Engineers
- Correct System Design


SYSTEM INSTALLATION

- Thousands of successful Implementations
- Dedicated Project Management team provides a single point of contact
- Installations in 50 States
- Professional Best Practice Installations

HARDWARE CONFIGURATION

- Designed to meet your needs
- Configured with accuracy