GUEST SUPPORT
How we work
OUR MULTI-TIER SUPPORT STRUCTURE PROVIDES ASSISTANCE FROM BASIC WALK-THROUGHS TO ADVANCED TROUBLESHOOTING.
Every day our skilled team provides support for hundreds of thousands of guests and millions of devices. Contact us today to see how we can provide outstanding technical support to you and your guests.
24X7 LIVE SUPPORT
AVERAGE HOLD TIME: UNDER 60 SECONDS
3 TIER SUPPORT STRUCTURE
NOC SERVICES
SMART CHECK
MTS's proprietary SMARTCHECK system constantly scans, looking for network challenges based on metrics provided by MTS. We display the data to our teams in a method that makes it easier to support our customers. Having MTS dedicated to taking care of your network increases the probability of maximum uptime and performance.
Network monitoring
Powerful network monitoring, reporting and alerting tool.
Bandwidth reporting
MTS maximizes bandwidth and uses Layer optimization to ensure you use bandwidth how you want to.
Proactive alerts & action
Our team and proprietary systems are constantly scanning for devices or networks that have challenges to take action and resolve.
MULITIPLE COVERAGE OPTIONS
OUR PBX MANAGED SERVICE PLANS FIT EVERY BUDGET. REST ASSURED KNOWING YOUR EQUIPMENT AND SERVICE NEEDS ARE COVERED.
Below is a list of some options in our managed service plans. Contact us for the complete list and details.
MTS express labor
Express labor provides 24/7 access to a trained MTS technician for all PBX-related issues. PBX issues will be resolved via telephone or IP connectivity.
mts EXpress hardware
Express Hardware provides 24/7 replacement to any failed PBX component covered under the plan. Most common equipment covered are PBX cards, power supplies, hard drives, front desk consoles, and administration telephones.
mts COMPLETE
MTS can offer managed service plans that cover parts and labor. For one fixed cost, MTS handles all of your systems.
ENGINEERING & DEPLOYMENT
MTS
OUR HIGHLY SKILLED TECHNICAL TEAM CAN DESIGN, CONFIGURE, AND INSTALL A MULTITUDE OF TECHNOLOGY PRODUCTS TO FIT YOUR NEEDS.
MTS
WIRELESS
SITE SURVEY
- WIFI analyzer tools
- Thousands of surveys completed
- Nationwide truck-rolls
- Survey any size building
- Knowledgeable Field Technicians
NETWORK
ENGINEERING
- Best Practices
- Certified Technicians and Engineers
- Correct System Design
SYSTEM INSTALLATION
- Thousands of successful Implementations
- Dedicated Project Management team provides a single point of contact
- Installations in 50 States
- Professional Best Practice Installations
HARDWARE CONFIGURATION
- Designed to meet your needs
- Configured with accuracy
Contact us
MTS
Address: 618 Cepi Dr., Chesterfield, MO 63005
Phone Number: (636) 728-1333
Phone Number: (800) 327-7890
Fax: (636) 728-1331
Email:
info@mts.cc
Solutions
Services
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