Cloud-based systems offer the freedom from hardware and come with a small monthly payment.
• EMBEDDED VOICE MESSAGING
ComXchange includes fully-featured embedded voicemail. Staff members can easily manage their voice messages via phone or e-mail.
Improve availability by providing one phone number for staff or customers to contact you. Incoming calls can be routed in a pre-defined fashion simultaneously to multiple phones. In turn, calls can be handled seamlessly as if you’re sitting at your desk, regardless of the phone you are using.
• REMOTE WORKER
Satellite offices can be setup easily as extensions of the internal PBX, providing virtual offices and allowing teleworkers to make and receive calls as if they are located at the physical office. This feature is especially useful for regional staff that cover multiple locations.
• CONFERENCE BRIDGE
ComXchange has a built-in conference bridge module that allows a business to assign an incoming DID as a shared conference bridge upon request. Staff can easily host multiple callers on a dial-in bridge.
• MESSAGE ON HOLD
Embedded message-on-hold eliminates the cost and support of additional hardware and allows a business to upload their own custom messages easily, or utilize an external source for real- time audio streaming.
• SIP TRUNKING
ComXchange includes native support for next-generation SIP trunks. SIP trunks can be less expensive than analog circuits, while providing superb voice quality and reliability. With SIP trunking, multiple locations can “pool” voice trunks and share them across the country, “idle” trunk capacity can be managed more efficiently, and it will no longer be hardware dependant.
• AUTO ATTENDANT
Streamline operation costs by providing an automated menu of choices for incoming calls to departments without dedicated staff to answer their phones 24/7.
• ACD (AUTOMATED CALL DISTRIBUTION)
ACD functionality allows incoming calls to be sent to “agents” based upon pre-assigned rules. This function is very useful, as calls are automatically put in queue for available agents, reducing hold times and providing additional accountability.